A Disaster Victim Certificate / Disaster Victim Report will be issued to those with a damaged house or building (apartment/company) resulting from the Tohoku Pacific Ocean Earthquake and the following tsunami. These documents are essential when applying for various disaster assistance services offered by the City of Sendai.

• A Disaster Victim Certificate shows the degree of damage to houses and buildings and will be issued upon assessment.
• A Disaster Victim Report shows that the applicant has filed a claim for damage to their house, building and personal property.
• There are some disaster assistance services that only require a Disaster Victim Report and not a Disaster Victim Certificate. The Disaster Victim Report will be issued on the day of application. Please contact each organization that provides assistance services directly.

Note

Since the damage caused by the earthquake and tsunami was extensive, it may take some time to receive the Disaster Victim Certificate after submitting the application. We ask for your kind understanding on this matter. If you wish to start repairing the damage before an assessment inspector visits, please take pictures of the damage and keep them with a written estimate of repair costs or a detailed statement. You will be asked to provide them at a later date.

*Please take as many pictures as possible to show the damage of the house or building

Ex. Pictures of the entire house or building
Pictures focusing on the damaged areas of the house or building
Pictures showing the house or building on a lean

For businesses:

Those who are applying for any kind of disaster relief loans and need a Disaster Victim Certificate / Disaster Victim Report should prepare the following:

1. Photos that show the damage (building or property, etc.)
2. Residential area map that can prove the location of the building
3. If you are corporate business, please bring a copy of the Certificate of Registered Information (*the certificate is only valid for 3 months)
4. Other documents that prove the degree of damage.

Things to bring when applying:

Identification card (resident registration card、driver’s license、passport etc),
*Please contact us when you cannot prepare this.

Photographs showing the extent of damage
*Please contact us when you cannot prepare this.

A letter of proxy is necessary when you ask someone outside of your family who lives at the same address to apply on your behalf.

Submit applications to:

【Damage to Houses/Buildings/Personal Property】

Fixed Asset Tax Section of each Ward Office
Fixed Asset Tax Section of each General Branch Office

【Fire Damage to Apartment Buildings】

Local fire station

Application Hours

Ward Offices, General Branch Offices, and Fire Stations: 8:30 a.m. - 5:00 pm
Disaster Victim Assistance Consultation Office, 8th Floor, Sendai City Hall: 9:00a.m. - 4:30p.m.
*The above offices are open on Saturdays, Sundays, and national holidays until further notice.

Application・Inquiries

Damage to Buildings		Fire Damage to Buildings
Office	Telephone (reception)	Fire Stations	Telephone
Fixed Asset Tax Section, Aoba Ward Office	022-225-7211	Aoba Fire Station	022-234-1121
Fixed Asset Tax Section, Miyagi General Branch Office	022-392-2111	Miyagi Fire Station	022-392-8119
Fixed Asset Tax Section, Miyagino Ward Office	022-291-2111	Miyagino Fire Station	022-284-9211
Fixed Asset Tax Section, Wakabayashi Ward Office	022-282-1111	Wakabayashi Fire Station	022-282-0119
Fixed Asset Tax Section, Taihaku Ward Office	022-247-1111	Taihaku Fire Station	022-244-1119
Fixed Asset Tax Section, Akiu General Branch Office	022-399-2111	Izumi Fire Station	022-373-0119